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Do you offer any discounts or referral bonuses?Yes, we do! We offer discounts for bulk purchase and weekly cleaning services allowing you to save money.Additionally, we have a referral program where you can earn discounts for referring a friend or family member. Be sure to check out our pricing page or contact us directly for more details about these opportunities to save!
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Are you insured?Yes, we are fully insured. Our comprehensive business insurance covers both our staff and our customers, ensuring peace of mind for everyone involved. We prioritize safety and professionalism in all our services, so you can trust us to take excellent care of your property and our team.
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How do I sign up for services?Signing up for our poop scooping services is easy! Simply visit our website, send us an email, or message us on WhatsApp,Facebook or Instagram to get started. The only thing you’ll need to do is fill out a quick application form to help us tailor the service to your specific needs and ensure the best quality service possible. Once we receive your information, we'll finalize the details and schedule your first appointment. We can’t wait to help you keep your garden clean and fresh!
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How often do you offer service?We offer flexible scheduling to meet your needs, including weekly, bi-weekly, fortnightly services. We can also accommodate one off upon request.
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Do I need to provide any equipment or bags?No, our team comes fully equipped with everything necessary to perform the service.
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Is your service pet-friendly?Absolutely! Our team is trained to interact with pets safely, though we recommend keeping pets indoors during service for their safety and to allow our technicians to work efficiently.
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Do I need to be home during the service?No, you don’t need to be home for us to perform our poop scooping service. Our team is fully insured and every technician has undergone a DBS check to ensure your security and peace of mind. If needed, we can securely handle and manage customer keys to access your garden.. We simply ask that any pets are secured inside and that gates or other access points are unlocked or accessible. Your trust and safety are our top priorities, and we strive to provide you with convenient and worry-free service.
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How can I contact you?You can reach us at Text or Whatsapp: 07852225539 Email: Info@k9cleaningcrew.co.uk Facebook and Instagram: K9 Cleaning Crew
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What happens if I am not satisfied with the service?Customer satisfaction is our top priority. If for any reason you are not satisfied with our service, please contact us within 24 hours so we can address and rectify the issue promptly. Your feedback is vital to us, and we encourage you to share any specific requirements or special details that may help us better meet your expectations. We are committed to providing a service that you are completely happy with, and we're here to make any necessary adjustments.
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Are there any contracts or commitments required?No, we do not require any long-term contracts. You have the flexibility to adjust the frequency of service or cancel at any time with prior notice. The only commitment we ask from you is to pay on time, as this helps us maintain our high standards of service and ensure your complete satisfaction. We're dedicated to making your experience as seamless and convenient as possible!
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How do you handle inclement weather?Yes, our team is committed to providing reliable service in nearly all weather conditions. Rain or shine, sleet or snow, we're out there keeping your garden clean! The only exception would be extreme weather events, like a tornado, as it might be a bit challenging to catch it in those gale force winds! Rest assured, if there's ever a weather-related delay, we will promptly communicate with you to reschedule at the earliest convenience. Your satisfaction and safety are our top priorities!
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What areas do you service?We currently provide poop scooping services at the moment in Lancashire area. If you’re unsure whether we cover your area, feel free to contact us for confirmation.
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What do you do with the waste?The choice is yours! We prioritize hygiene and odor-free service, ensuring that all waste bags are securely sealed. If you prefer, we can dispose of the waste for you, taking care of the entire process. Alternatively, we offer additional services such as disinfecting and cleaning wheelie bins to keep your environment fresh and clean. Whatever your preference, we're committed to providing a service that meets your needs and ensures your satisfaction.
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What are your rates?Our pricing depends on the service, the size of your garden, number of dogs you have and frequency of the service. We have rates for every budget
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How can I pay for your services?We offer a variety of payment methods for your convenience, including credit/debit cards, cash, and online payments. You can select the option that works best for you. Please note that we require a small deposit with every booking to secure your service. Our goal is to make the payment process as smooth and flexible as possible for our valued customers.
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